Social Security Disability Claims Representative Training

Client: Social Security Administration, National Training Vision Workgroup (via Cedar Interactive)
Project: Web-based training for SSA mainframe computer systems and Web applications used to review disability claims. Training uses scenario-based learning to teach both customer service and software skills; includes video and simulations; Section 508 compliant (fully accessible for disabled users).
My role: Instructional designer/developer; UI/interaction designer; Section 508 enforcer
Tools used: Dreamweaver (for DHTML prototype), SnagIt, Microsoft Word (for storyboards)

Sample Screens